We want you to love your gear. If something isn’t right, we’re here to help.
We offer a 14-day return window starting the day your item is delivered.
To qualify for a return, items must be:
• In the same condition you received them
• Unused and unworn
• With all original tags
• In the original packaging
• Accompanied by a receipt or proof of purchase
To start a return, email us at Westonoutdoorgear@gmail.com.
If your return is approved, we’ll send a prepaid return label and detailed instructions.
Items returned without authorization will not be accepted.
For any questions, you can always reach us at Westonoutdoorgear@gmail.com.
Damages & Issues
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
• Custom or personalized products
• Perishable goods
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Sale items (final sale)
If you’re unsure whether your item qualifies, just reach out — we’re happy to help.
Exchanges
If you need a different item, the quickest method is to complete a return and then place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
Approved refunds are issued to your original payment method within 10 business days.
Please note: your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at Westonoutdoorgear@gmail.com.
